SharkProp
Legal

Terms of Service

Last updated · 5 May 2026

These Terms of Service (the "Terms") govern your access to and use of the SharkProp platform (the "Service"), provided by [COMPANY NAME] (NIF [COMPANY NIF], with registered office at [COMPANY ADDRESS]). By creating an account or accessing the Service, you fully accept these Terms.

1. Definitions

  • Customer: individual or legal entity subscribing to the Service.
  • Workspace: isolated instance of the platform associated with a Customer.
  • User: person authorised by the Customer to access the Workspace.
  • Subscription: paid plan with monthly or annual frequency.

2. Account and eligibility

To use the Service you must be at least 18 years old and have legal capacity to enter into contracts. The Customer is responsible for their credentials and for keeping their account confidential. Notify us immediately in the event of unauthorised use.

3. Subscription and payments

3.1. Plans

The Service is offered on a single standard plan of €500/month (flat, no per-agent charge), with prices and limits published at /#preco. The subscription renews automatically at the end of each period (monthly or annual).

3.2. Billing

Payments are processed by Stripe Inc. We accept credit/debit cards and MB Way. Prices shown are in Euros (EUR) and do not include VAT, which will be added at the applicable rate (23% in mainland Portugal).

3.3. Agents (seats)

The Standard plan includes unlimited agents - there is no per-seat charge. The Whitelabel plan is quoted case-by-case and may include contractual limits (see proposal).

3.4. Whitelabel plan

For brokerages that require a custom domain, customised visual identity (logo, colours, typography), PWA with independent branding and contractual SLA, the Whitelabel plan is quoted case-by-case. Contact: [email protected]. Our sales team replies within 48 business hours.

3.5. Refunds

In line with Portuguese Decree-Law 24/2014 (consumers), the Customer has the right of free withdrawal during the 14 days following the first subscription. Subsequent renewals are non-refundable. The Customer may cancel at any time and retains access until the end of the period already paid for.

4. Acceptable use

The Customer agrees NOT to:

  • Use the Service for unlawful purposes or in ways that infringe third-party rights.
  • Attempt to access accounts, systems or data to which they are not entitled.
  • Reverse engineer, decompile or exploit vulnerabilities.
  • Upload malware, illegal content, or data that breaches the GDPR.
  • Resell the Service without written authorisation.

5. Intellectual property

5.1. Of the provider

All software, code, design, trademarks and content of the Service are the exclusive property of [COMPANY NAME] or its licensors. We grant the Customer a limited, non-exclusive, non-transferable and revocable licence to use the Service during the term of the subscription.

5.2. Of the customer

The Customer retains full ownership of the data they upload into the Workspace ("Customer Data"). They grant us a licence to process such data only to the extent strictly necessary to provide the Service.

6. Availability and maintenance

We strive to keep the Service available 99.5% of the time (excluding scheduled maintenance). Relevant maintenance will be announced at least 24 hours in advance. There is no contractual SLA on the Standard plan; Whitelabel customers may enter into a specific SLA agreement in a separate contract.

7. Limitation of liability

To the maximum extent permitted by law, [COMPANY NAME]'s total liability for any claim relating to the Service is limited to the amount paid by the Customer in the 12 months preceding the event giving rise to the claim. We are not liable for indirect damages, loss of profits or loss of data not resulting from our wilful misconduct or gross negligence.

8. Suspension and termination

We may suspend or terminate access to the Service, with reasonable prior notice where possible, in the event of:

  • Non-payment for more than 30 days.
  • Breach of these Terms.
  • Activity that compromises the security or performance of the Service.

After termination, the Customer will have 90 days to export the Customer Data. After that period, the data will be deleted.

9. Confidentiality

Each party agrees to treat as confidential any technical, commercial or financial information of the other party to which it has access under these Terms, and not to disclose it without written authorisation.

10. Changes to the Terms

We may modify these Terms with at least 30 days' prior notice. Continued use of the Service after that date implies acceptance. If the Customer does not agree with the changes, they may cancel the subscription with pro-rated refund of the remaining period.

11. Governing law and jurisdiction

These Terms are governed by Portuguese law. For any dispute arising, the court of the district of [LOCATION] has jurisdiction, with express waiver of any other.

12. Contact

For questions about these Terms: [email protected]